Privacy Policy

Atypical Solutions Pty Ltd is committed to protecting your privacy and handling your personal information in a safe, respectful, and transparent way.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in how we collect, use, store, and disclose personal information.

We may collect personal and sensitive information that is necessary to provide our services, including:

• Name, date of birth, and contact details 
• NDIS details (e.g. participant number, plan information) 
• Health and disability-related information 
• Emergency contact and support network details 
• Communication preferences (including Auslan or alternative communication needs) 
• Service history, goals, and support requirements 
• Payment and billing information 
• Website usage data (via cookies or analytics tools) 

We collect information in a number of ways, including:

• Directly from you (via forms, intake, emails, phone calls, meetings) 
• Through your nominee, guardian, or support coordinator 
• From other service providers or allied health professionals (with your consent) 
• Through our website (e.g. contact forms, booking forms, analytics) 

We collect and use your information to:

• Deliver safe, high-quality supports and services 
• Communicate with you, your family, and your support team 
• Develop and review support plans and goals 
• Meet our obligations under the NDIS and other legal requirements 
• Process billing, payments, and service agreements 
• Improve our programs, services, and website experience 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

This includes:

• Secure digital systems (e.g. client management systems) 
• Restricted access to authorised staff only 
• Password protection and data encryption where applicable 
• Secure storage of physical records 

We will only share your information where necessary and appropriate, including:

• With your consent 
• With your support team (e.g. support coordinators, therapists) 
• For NDIS compliance, audits, or reporting requirements 
• Where required by law or to prevent serious risk to health or safety 

We do not sell or trade your personal information.

Our website may use cookies and analytics tools to improve user experience and understand how visitors interact with our site.

You can choose to disable cookies through your browser settings.

You have the right to:

• Request access to the personal information we hold about you 
• Request corrections if your information is inaccurate or incomplete 

To do so, please contact us using the details below.

If you have concerns about how your information has been handled, please contact us.

We will take all complaints seriously and respond in a timely manner.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Atypical Solutions Pty Ltd
📧 Email: admin@atypicalsolutions.com.au
📞 Phone: 1300 367 775

We may update this Privacy Policy from time to time. The most current version will always be available on our website.